OCC BULLETIN 2016-39
Subject: Consumer Compliance
Date: November 8, 2016
To: Chief Executive Officers and Compliance Officers of All National Banks and Federal Savings Associations, Federal Branches and Agencies, Department and Division Heads, All Examining Personnel, and Other Interested Parties
Description: Revised Uniform Interagency Consumer Compliance Rating System
The Federal Financial Institutions Examination Council (FFIEC)1 is issuing the revised Uniform Interagency Consumer Compliance Rating System (CC Rating System) to reflect regulatory, supervisory, technological, and market changes since the system was established. The revisions are designed to better reflect current consumer compliance supervisory approaches. The revised CC Rating System is effective for all OCC examinations that start on or after March 31, 2017.2
The current CC Rating System, adopted in 1980, is a supervisory policy for evaluating financial institutions’3 adherence to consumer compliance requirements. The CC Rating System provides a framework for evaluating institutions based on assessment factors to assign a consumer compliance rating to each institution.
Please contact your supervisory office or the OCC’s Compliance Policy Division at (202) 649-5470.
Donna M. Murphy
1 FFIEC is comprised of the Board of Governors of the Federal Reserve System, the Consumer Financial Protection Bureau, the Federal Deposit Insurance Corporation, the National Credit Union Administration, the Office of the Comptroller of the Currency, and the State Liaison Committee.